Welcome to citiup.com! We appreciate your interest in our products and strive to ensure that your items arrive quickly and accurately. Below, you’ll find comprehensive information about our shipping procedures and policies.

Product Categories and Shipping Costs

We currently offer two main product categories with the following shipping details:

Product Type Shipping Type Handling Time Transit Time Costs
2D Shirts Standard Delivery 1-3 business days 4-7 business days $4.99
Blankets Standard Delivery 3-5 business days 6-9 business days $4.99
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Shipping Destinations

  • Domestic Shipping: We ship products across all contiguous states in the USA.
  • Exclusions: We do not ship to PO Boxes, APO/FPO addresses, Alaska, Hawaii, or international locations.

Order Processing

  • Business Days: Our shipping operations are conducted during standard business hours, Monday through Friday, excluding federal holidays within the United States.
  • Order Cutoff Times: Orders placed by 12:00 PM Eastern Standard Time are processed on the same business day. Orders placed after this time are processed on the following business day.

Tracking Your Order

Once your order is dispatched, you will receive an email with a tracking number. This tracking number can be used to check the status of your package via our courier’s website.

Shipping Delays

Shipping times may vary depending on logistical factors and external conditions such as weather disruptions or carrier delays. Please note that shipping windows are estimates and cannot be guaranteed. We appreciate your understanding and patience in case of delays.

Shipping Methods

All orders are shipped via USPS standard ground shipping. Currently, we do not offer expedited shipping options.

Changes to Orders

If you need to modify or cancel your order, please contact us as soon as possible. We can accept changes or cancellations before your order has been dispatched. Once an order has shipped, it cannot be modified.

Shipping Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Contact Us

For more information about our shipping policy, if you have questions, or if you would like to make a complaint, please contact us by:

We value your business and are here to provide you with the best possible service. Thank you for shopping with us at citiup.com!