Thank you for choosing citiup.com! We are committed to ensuring your satisfaction with every purchase. If there’s an issue with your order, we’re here to help facilitate returns and exchanges within 30 days from the date of delivery.

1. No Restocking Fee

We do not charge any restocking fees for returns or exchanges.

2. Criteria for Returns and Exchanges

You can return or exchange items under the following conditions:

  • Wrong/Damaged/Faulty Goods: If you receive products that are incorrect, damaged, or faulty, including those that:
    • Do not match the description or sample provided on our website.
    • Arrive torn, dirty, wet, or with hair.
    • Have visible defects such as blurred or misplaced prints, or damaged prints after the first wash.
  • Wrong Size: If the item you received has measurements that deviate more than 1.5 inches from our provided size guide.
  • Non-Fitting Items: Applies only to t-shirts and tank tops that don’t fit as expected.
  • Shipping Errors: For items damaged or incorrectly shipped due to the shipping process. Please inspect the package upon arrival and contact us immediately if there are any issues.

3. Eligibility for Return

Products eligible for return must meet the above criteria and should also:

  • Not be used, with original tags and packaging intact.
  • Be returned within 30 days from the date of delivery.

4. Return Process

To initiate a return or exchange, please follow these steps:

  • Contact Us: Reach out via email at [email protected] or through our contact form on our website.
  • Provide Details: Include your order information, photos of the item(s) showing the issue, and photos of the packaging label.
  • Photos for Size Issues: If returning due to size issues, provide photos showing measurements of width and length.
  • Verification: We will verify that the items meet our return criteria.

Return Approval

Upon confirmation, if your return is approved, you will not need to send back the original items. We will process your refund or send a replacement to your address within 7 business days.

Notes:

  • Returns without prior verification from us will not be accepted.
  • For exchanges, the replacement item must be of equal or greater value than the returned item. Additional costs may apply if the replacement item is more expensive.
  • For orders outside the US, we support returns and exchanges for defective or unwanted items within 60 days from the date of delivery.

Contact Information

For any questions or to initiate a return or exchange, please contact us:

We strive to make your experience with citiup.com enjoyable and hassle-free. Thank you for your understanding and cooperation.