Our main priority at citiup.com is to ensure that you are completely satisfied with our products and services. In order to provide transparency and clarity in the event of any issues with your purchase, we have outlined our refund policy below.

Refund Processing Time: Your request for a refund will be processed within 5 business days from the date of approval. If there are any unexpected delays, please contact our dedicated support team at [email protected] for assistance.

Confirmation of Replacement Order: Once your refund has been approved, you can expect confirmation of your replacement order within 5 business days. Please allow an additional 5 days for the order to be fulfilled before a new tracking number can be provided.

Secure Payment Transactions: To ensure the security of all financial transactions, including refunds, we use PayPal for all dealings. For more information on our payment processes, please refer to our comprehensive Billing Terms and Conditions.

Refund Eligibility: After receiving and inspecting your returned item, you will receive an email notification regarding the approval or rejection of your refund. If approved, the credit will be automatically applied to your credit card or original method of payment within a specified timeframe.

Late or Missing Refunds: If your refund experiences delays, please check your bank account. If further delays occur, contact your credit card company and then your bank. If the issue persists, please reach out to us at [email protected]

Sale Items: Unfortunately, we can only offer refunds for regular-priced items. Sale items are not eligible for refunds.

Exchanges: We only facilitate exchanges for defective or damaged items. To initiate an exchange for the same item, please contact us at [email protected] and send your item to Anaheim Packing House, 440 S Anaheim Blvd, Anaheim, CA 92805, United States.

Gifts: If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the return value. If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, a refund will be issued to the gift giver.

Shipping: To return a product, please mail it to [email protected] You are responsible for covering the shipping costs, which are non-refundable. If a refund is issued, the return shipping cost will be deducted.

We appreciate your understanding and cooperation in following our refund procedures for a smooth and satisfactory experience with citiup.com.